Help & Support

How can we help?

Answers, guidance, and direct support — built to feel as calm as the rest of LifeFit.

Onboarding

How LifeFit works

Three quiet ideas behind the experience.

01

Tell us your life context

A short setup captures your schedule, sleep, energy, and goal. No questionnaires that feel clinical — just the signals that shape a real plan.

02

Get a plan that flexes

Your day arrives pre-aligned: movement, recovery, and nutrition timed to when you actually have capacity. Busy day? Tap once — the engine reshapes.

03

Stay aligned, not perfect

Daily check-ins build an honest signal of how you're really doing. The plan adapts in the background so consistency feels sustainable.

AI transparency

How AI guidance works

What the engine sees, what it doesn't, and how you stay in control.

What it learns from

Your goals, check-ins, completed sessions, sleep, and (if you connect them) wearable signals. That's it — no scraping, no background tracking.

What it generates

Daily plans, meal suggestions, recovery prompts, and Align Score insights. Everything is a recommendation, never a prescription.

What stays private

Your data is used only to personalize your experience. We never sell it, never share it with advertisers, and never train third-party models on it.

You're always in control

Override any suggestion, pause AI personalization in Settings, or delete your account and all derived insights in one tap.

LifeFit guidance is generated with AI assistance and is not medical advice. Recommendations are general wellness suggestions — always consult a qualified professional for medical concerns.

FAQ

Frequently asked

29 articles

LifeFit is an adaptive wellness and performance platform. It builds a fitness, recovery, and nutrition rhythm around your real schedule, sleep, and energy — and quietly reshapes itself as life shifts. It is not a medical service.

A short setup, a daily check-in, and a calm plan that gets sharper each day. LifeFit prioritizes consistency over intensity in week one so the rhythm sticks.

Your check-ins, sleep, completed sessions, and busy-day signals feed a model that adjusts intensity, timing, and recovery. If you skip a day, the plan doesn't punish you — it re-aligns.

Your check-ins, sleep, completed sessions, and busy-day signals feed a model that adjusts intensity, timing, and recovery. If you skip a day, the plan doesn't punish you — it re-aligns.

Every suggestion — workout, meal timing, recovery prompt — is generated against your current life context: recent sleep, training load, schedule density, and goal. Recommendations get sharper as the engine learns your rhythm. You're always free to override; the engine adapts to your choices, not the other way around.

Your Align Score blends four signals: consistency (showing up), recovery (sleep and readiness), nutrition alignment with your goal, and movement quality. It's a weighted daily snapshot — not a grade. The score rewards rhythm over perfection, so a calm steady week scores higher than one big push followed by burnout.

Momentum tracks the compounding effect of small daily wins. Each completed check-in, session, or recovery action adds to a quiet streak signal that protects you on hard days. Miss a day and Momentum doesn't reset to zero — it cushions, giving you a grace window so one off day doesn't undo two weeks of work.

Recovery scoring looks at sleep duration and quality, perceived energy, training load from the prior 72 hours, and (if connected) wearable signals like HRV and resting heart rate. The score informs the next day's intensity — a low score quietly downshifts your plan rather than forcing a hard session.

Nutrition guidance is generated from your goal, body context, and training load. Meal suggestions stay within calorie and macro targets while flexing around what you actually eat — log a meal off-plan and the rest of the day rebalances. The AI never prescribes restrictive diets; it suggests calm, sustainable patterns.

No. LifeFit provides general wellness and fitness guidance generated with AI assistance. It is not a substitute for a licensed medical professional. Please consult your doctor for medical concerns.

New members get a free trial of LifeFit Core or Elite. You can cancel anytime before the trial ends and you won't be charged. After the trial, your plan renews at the price shown at checkout.

Yes. Go to Settings → Subscription. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.

Open Settings → Subscription → Manage. You can cancel in one tap. You'll keep full access until the end of the period you've already paid for.

We don't offer a formal pause yet. You can downgrade to a lower tier or cancel and reactivate later — your history and preferences are preserved.

All major credit and debit cards, plus Apple Pay and Google Pay where available. Payments are processed securely by Stripe — we never store your card details.

Open Settings → Subscription → Open billing portal. Stripe's secure portal lists every invoice with a downloadable PDF.

Yes. If something went wrong with a charge — duplicate, unintended renewal, or a technical issue — email us within 14 days and we'll make it right. See our Refunds & Cancellations page for the full policy.

Charges appear as LIFEFIT or ALIGN MODE on your statement. If something still looks off, contact support with the date and amount and we'll trace it within one business day.

Open Settings → Subscription → Manage → Cancel. You keep full access until the end of the period you've already paid for. No partial refunds for unused days.

Your trial starts when you choose a paid plan. Cancel anytime before it ends and you won't be charged. We email a reminder 48 hours before conversion. After the trial, your plan renews automatically.

Monthly plans bill on the same calendar date each month. Yearly plans bill once per year on your original purchase date. If that date doesn't exist in a given month, we bill on the last day of the month.

We don't refund unused time within a current billing period, but if a charge was unintended, duplicate, or caused by a technical issue, email us within 14 days for a full refund. Refunds typically process within 5–10 business days.

On the sign-in screen, tap "Forgot password." We'll email you a secure reset link. If it doesn't arrive within a minute, check spam or contact support.

Settings → Password & security → Change password. You'll be asked for your current password to confirm it's you.

Yes — contact support and we'll move your account to the new email after a quick verification step.

Settings → Delete account. You'll be asked to type DELETE to confirm. We permanently remove your profile, plans, check-ins, and personal data.

Sessions occasionally expire for security. Just sign back in — your data and streaks are untouched.

Settings → Connected integrations. We support Apple Health, Whoop, Garmin, and Oura where available in your region.

Your data is used only to personalize your plan. We never sell it and never share it with advertisers. See our Privacy Policy for details.

Still need help?

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Direct

Prefer to write us directly?

Email support

support@lifefitbyalignmode.com

Replies typically within one business day, Mon–Fri.

Adaptive wellness, not medical advice

LifeFit provides general wellness and fitness guidance and is not a licensed medical provider. For medical concerns, please consult a qualified professional.